Q: Are you a trading company or a factory?
A: We are manufacturers. We have our own showroom. You are warmly welcomed to visit us.
Q: Can you accept OEM or ODM?
A: Sure. We have made OEM and ODM items for many customers. A professional development team to design new items is ready for you.
Q: Can I order samples? Are they free of charge?
A: Yes, we do sample orders for certain customers. Sample fees are needed, and we will deduct the sample fee from your bulk order later.
Q: What is the lead time?
A: The lead time is usually 30-45 days after the deposit has been received.
Q: What's the payment term?
A: T/T.
Q: Can I demand compensation if defects are found on the product?
A: We promise to replace any faulty products as long as you send photos. Our quality control staff inspects all products during the manufacturing process to ensure they pass our quality standards. Any faulty product resulting from problems during the production process will be replaced. In the event you receive any item from us which is faulty, incorrect, or damaged, please contact us and send us your pictures as soon as possible. We will endeavor to understand the cause and offer a solution.
